Privacy Policy

IT Helpers (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect through ithelpers.com.au, how we use and store it, and the rights you have over it.

We handle personal information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).

We only collect personal information you provide directly to us, specifically:

• Contact form submissions — your name, email address, message, and phone number if you choose to provide it.

We don’t use analytics, tracking cookies, or advertising pixels on this site at this time.

We use the information you submit through the contact form solely to:

• Respond to your enquiry and provide the IT support services you’ve requested.
• Follow up about a quote, booking, or ongoing engagement.

We do not sell, rent, or trade your personal information to third parties, and we don’t use it for unrelated marketing without your separate consent.

Contact form submissions are sent via Resend, a transactional email provider, to deliver your message to our team’s inbox. Resend processes this data solely to transmit the email and is bound by its own privacy and data handling obligations.

We don’t maintain a separate database of contact form submissions beyond the email record itself.

This website does not currently set analytics, advertising, or tracking cookies. If that changes in the future, this policy will be updated to describe what’s used and how to opt out.

Under the Australian Privacy Principles, you have the right to:

• Ask what personal information we hold about you.
• Request a correction to inaccurate or out-of-date information.
• Request that we delete personal information we hold about you.
• Make a complaint about how we’ve handled your personal information.

To exercise any of these rights, contact us using the details below. If you’re not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

We may update this policy from time to time to reflect changes to our practices or for legal reasons. The date of the most recent update will be shown at the top of this page.

For any questions about this privacy policy or how your personal information is handled, contact us at ithelpers01@gmail.com or 0421 300 524.